This project report captures the work of our team for a capstone class at the Weatherhead School of Management - Design in Management: Concepts, Methods of Practice & Products.

This class was a one-year studio course with various sponsors across several teams. Our team collaborated with Cleveland ClinicÕs Office of Patient Experience from Fall of 2010 to Spring of 2011.

This project report was created and provided as a deliverable to the Office of Patient Experience and complements the oral presentation given at Cleveland Clinic on April 26, 2011. A separate document captures our design process with detailed photos of our brainstorm sessions and ideation.

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